to questions/mentions about your business that are sent to your Twitter Account or Facebook Page, but to be proactive and reach out to those that are talking about your business to their friends, but not necessarily contacting you.If you’re mentioned in a positive way , then reach out and send a thank you. You may find that this will encourage them to take this action more often. If they mention you in a negative way , and you respond in a proactive way, then you could create your best brand ambassadors by solving their problem when they didn’t even approach you to do so! Social Monitoring tools are great , but only if they get used. You can monitor mentions live with tools like Tweet Deck, but you may find you’re alerted to mentions that don’t even apply to you and your business. With That! Company you get the attention and expertise of our social monitoring professionals who will critique and manage your social monitoring campaign.
There are plenty of tools available, but they don’t include professional maintenance to set up your account and you may soon be lost in a sea of irrelevant information. Our philosophy is that your time is valuable and you need to be informed; not disturbed! Get started and check out our social monitoring tools by contacting us now.