Customer Service


Listen To Your Customers and Build Great Relationships

Humans are not very good listeners. For marketers though, listening to customers is one of the most important skills to have in their tool belts. Those marketers who listen are best prepared to respond to their audience’s wants and needs and solve their problems. I prefer to use the term “listening to customers” because the […]

Relationship Building | A Waitress Is Smiling While Handling A Glass of Orange Juice To A Woman At A Restaurant

SEO and the User Experience | Computer Screen Pointing at THAT! Company

SEO and the User Experience

A positive user experience is very important for a successful business. It is the whole reason why customer service even exists. People want to provide you, the user, or customer, the very best experience they can so that you will want to continue to bring them revenue. Makes sense, right? Unhappy people probably won’t want […]


Ask a Question of the Day

How to Keep Your Sales Pitch Fresh – How About Asking a Question of the Day!

So, I’m in the sales department here at That! Company and have been working here for the last 11 years. I’m specifically in charge of detailing how our white label process works to ensure it is a good fit for a prospective partner and their customers. I have a general list of questions I ask […]


Winning Googles Featured Snippet

Optimizing for Voice Search and Winning Google’s Featured Snippet

How do you attain the coveted featured snippet, position zero, rank zero, whatever you want to call the result that is before all the organic SERPs? Achieving a featured snippet result is a considerable focus for SEO companies in 2020, but why? Sure, it drives more traffic to your site than the position one does, […]


What Does a Good Client Relationship Look Like?

In the marketing industry, client relationships are very important metrics to measure when monitoring the status of an account. The connection between the account manager and client is not only a precursor to success but is usually a requirement. However, not all good client relationships look the same. If you hear your co-worker on the […]

What Does a Good Client Relationship Look Like | Two Businessmen Talking

vacant street

9 Critical Steps to Turning the COVID-19 Crisis into an Opportunity 

Restaurants, salons, offices, and everything deemed non-essential are closed. At the very least, walk-in traffic is severely diminished. Production and supply lines are halted or critically damaged. Billings for your products or services have stopped. New sales are hurting, clients or customers have been lost, and crucial accounts receivables are delayed or worse, they aren’t collectable at all. Things will definitely turn around; however, no one knows for sure […]


Double Down or Hunker Down – Marketing Choices During COVID-19

To Our Valued Clients and Prospective Clients, WE ARE CURRENTLY OPERATIONAL – Updated As the onset of the global Coronavirus pandemic continues to affect us all, we at That! Company want to take a moment to update you on the steps we’re taking to safely and continually serve your White Label Digital Marketing needs. Presently, […]

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equip

Is Your Digital Marketing Agency Equipment Ready for Success?

As a digital marketing agency, you have to be constantly prepared for incoming and outgoing data from multiple sources. This could mean, communications and requests from your client, or reports and tasks from your white label. For some organizations, one mishap with missing or late data can result in loss of reputation, time and in […]


That Company Vision

That! Company’s Vision

Our vision: To create a positive impact on the lives, success, and finances of our customers, partners, employees, and community. The statement isn’t long, but it says a lot.  Each and every word of our vision statement was arduously contemplated, considered and literally worried over. Unpacking The Vision: Positive Impacts on Lives, Success, and Finances […]


two people shaking hands over a desk

Don’t Just Make Promises, Make It Happen

Sales: “Sure ma’am, we can get your website optimized easily. You’ll be ranking #1 in no time!” Client: “That’s great to hear. Most companies that I called said they couldn’t do Magento.” Sales: “Oh…did you say Magento? Uh…yeah…we don’t touch that either. Sorry! *Click*” Client: “Oh yeah. You’re getting a GREAT review buddy!” While this […]